Refund Policy
Orders delivered & accepted by the customer cannot be refunded.
In case you feel the order is not as per specification, please contact our customer care team immediately
within 24 hours.
Cancellation Policy
Houseplants believes in helping its customers as far as possible and has, therefore, a liberal cancellation
policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order.
However, the cancellation request will not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the Houseplants marketing team has obtained
on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited-occasion offers and
therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items and nondurable items, please report
the same to our Customer Service team. The request will, however, be entertained once the merchant
has checked and determined the same at his end. This should be reported within 1 day of receipt of the
products.
In case you feel that the product received is not as shown on the site or as per your expectations, you
must bring it to the notice of our customer service within 24 hours of receiving the product. The
Customer Service Team after looking into your complaint will take an appropriate decision.
Shopping Cart